Frequently Asked Questions

Everything you need to know about StratAIgy Voice Assistant.

Getting Started

How does StratAIgy Voice Assistant work?

Our AI answers your business calls 24/7 using natural, human-like conversation. It can answer questions about your services, book appointments directly to your calendar, capture lead information, and send you instant notifications.

How long does setup take?

Most customers go from signup to a working AI assistant within 3-5 business days. Self-serve onboarding gets your first agent live quickly. For Growth customers, we schedule a check-in call within 2 business days to complete CRM setup, customize your agent prompt, and walk through test calls together.

Do I need any technical skills?

Not at all. If you can use email, you can use StratAIgy Voice Assistant.

Can I try it before committing?

Yes! All plans include a 7-day free trial (up to 10 calls, whichever comes first). A credit card is required to start, but you won't be charged unless you continue after the trial. Cancel anytime before your trial ends.

Phone & Calls

Do I keep my existing business phone number?

Yes. You can forward your existing number or port it directly. We also provide new local numbers.

What happens when I exceed my monthly minutes?

Overages are billed at the end of the month — $0.25/min on Starter, $0.20/min on Growth, and $0.15/min on Pro. You'll always see usage in your dashboard.

Can the AI transfer calls to a human?

Yes. Configure it to transfer urgent calls to your cell or team at any time.

What if the AI can't answer a question?

It will politely tell the caller someone will follow up, capture their info, and notify you immediately.

Calendar & Booking

Which calendars does it integrate with?

Google Calendar and Microsoft Outlook/365.

Can it handle multiple team members' calendars?

Yes, on Growth and Pro plans.

What if someone needs to reschedule?

The AI handles rescheduling and cancellations automatically.

Features & Customization

How do I train the AI on my business?

Through our simple setup wizard. Pro and Enterprise plans include hands-on custom training with a dedicated success manager.

Can the AI speak other languages?

Yes. Bilingual English + Spanish is available as an add-on ($19/mo) on Starter and Growth, and included on Pro and Enterprise.

What's included in the website chat widget?

Growth and Pro plans include an embeddable chat widget that uses the same AI powering your phone line.

Billing & Plans

Can I change plans anytime?

Yes. Upgrade instantly or downgrade at your next billing cycle.

Is there a long-term contract?

No. All plans are month-to-month. Cancel anytime.

Do I need a credit card to start the trial?

Yes, a card is required to start your 7-day free trial. You won't be charged until day 8.

What happens after my trial ends?

Your plan automatically activates at your chosen rate. Cancel anytime before day 7 to avoid charges.

Do you offer annual discounts?

Not currently. All plans are month-to-month with no long-term commitment required.

Security & Privacy

Are my calls recorded?

Yes, for quality and record-keeping. All recordings are encrypted and accessible only to you. You can disable recording if required by your industry.

Is my data secure?

Absolutely. We use bank-level encryption and never sell or share your data.

CRM & Integrations

Which CRMs do you integrate with?

We offer direct API integration with leading service business CRMs including HubSpot, BoldTrail, and Follow Up Boss, with Lofty coming soon. Starter and Growth clients connect one CRM during setup. Enterprise customers can request custom integrations.

Do I need to set up the CRM myself?

No. CRM integration is configured during onboarding. We handle the technical setup — you provide your credentials.

What happens to leads if I don't have a CRM?

Every lead is saved in your dashboard. You also get a full SMS and email summary after every call. You can connect a CRM anytime from settings.

Can I switch CRMs later?

Yes. You can update your CRM connection anytime from your dashboard settings. No data is lost during the switch.

Is there a setup fee for CRM integration?

No. CRM integration is included in your plan at no extra charge.

Book a Free Discovery Call · info@strataigyco.com